Aerovel Corporation

Customer shall perform the following payments: o An initial down payment of thirty (30) per cent of the contractual amount no later than fifteen (15) calendars days after the Order

“Customer shall perform the following payments” · 2020 AIRBUS HELICOPTERS SCS Annex HC MRO · open the document (PDF)

Provide the company name and shipping address. 2. Warranty Claim Provide AHI with purchase order number if you are requesting Warranty Repair or Warranty Replacement part. If you are requesting Credit for Local Repair, provide AHI with parts breakdown and cost for each part. For labor related claims, AHI will set the Labor Rate. 3. Helicopter Data If the Occurrence Date is before Part Removal Date, then make sure helicopter Hours at Occurrence are on the same day as the Part Removal Date. If the helicopter is covered under AHI Component Support Agreement, check the Component Support Agreement box. If the Reported Part is tracked by cycles, make sure to indicate helicopter Cycles at Occurrence. 4. Reported Part Data Reported Part Data is required for all submittals. When shipping a core to AHI, make sure to enclose a completed copy of this form, removal tag, historical record card or other related paperwork. If reported part is not Original Equipment, complete the proof of purchase sections in the shaded areas. If exhibit is not available, AHI requires Scrap Certificate for parts destroyed at your location. See warranty policy for scrapping rules. 5. Replacement Part Data Replacement Part Data section is required for all submittals. If the replacement part is serialized, be sure to indicate the serial number installed. If you are requesting credit against the cost to replace the Reported Part, please provide the AHI invoice information. 6. Report Reason and Action Taken For ex

“Provide the company name and shipping address” · Airbus Helicopters · open the document (PDF)

Minimum information highlighted in blue. MAINTENANCE, MALFUNCTION/INFORMATION REPORT Al R BUS Wo rl d Service Notification / RMA Customer Reference 2701 Forum Drive, Grand Prairie, TX 75052 | 972-641-0000 airbushelicoptersinc.com 2 2 s s 3 3. 3 = & & wo ma < g Service Center Use Only Non Warranty If you are returning a part for any non warranty reason shown below, please provide AHI with your purchase order number. Cost Estimate Repair Overhaul Exchange Credit Purchase Order Number Q Q Q Q Q Warranty Claim Provide AHI with purchase order number if you are requesting Warranty Repair or Warranty Replacement part. If you are requesting Credit for Local Repair, provide AHI with parts breakdown and cost for each part. For labor related claims, AHI will set the Labor Rate. Credit Replacement Part Credit Local Repair Request Warranty Repair Request Warranty Replacement Core Return Against Advance Replacement Part Q Q Q Q Q Credit Labor Labor Rate Labor Hours Total Reimbursement Requested Purchase Order Number Q Helicopter Data If Occurrence Date is before Part Removal Date, then make sure helicopter Hours at Occurrence are on the same day as the Part Removal Date. If the helicopter is covered under AHI Component Support Agreement, check the Component Support Agreement box. If the Reported Part is tracked by cycles, make sure to indicate helicopter Cycles at Occurrence. Model Serial Number Registration Number Date Airframe Total Time Delivery Date In-Service Date Hours at Delivery Co

“Minimum information highlighted in blue” · Airbus Helicopters · open the document (PDF)

RMA to return the warranty core. If AHI authorizes scrap onsite, your claim will be accepted and closed simultaneously. If you are requesting warranty credit for a part scrapped onsite, we’ll issue and email the credit note on the same day. Warranty disposition for rotable parts/components is made when the core arrives at AHI, but it could require inspection at a repair facility before final determination can be made. Unless we find damage or other problem affecting the warranty core upon arrival, we consider your claim accepted and closed. See the Claim Refusal section for additional information. Before releasing a free-of-charge part from our inventory, we need complete and accurate claim information from you. Without it, we can’t process your claim. Telephone To submit a warranty claim by telephone, be prepared to provide your CSR with the following information: • Helicopter serial number • Helicopter hours • Occurrence date • Part number • Part serial number (if applicable) • Part installation date (if not original equipment) • Total operating hours • Report reason should include the completed troubleshooting, accompanied by any error codes or system messages received • Failed part proof of purchase (if not original equipment) Email Before submitting the warranty claim by email, please complete the Maintenance, Malfunction / Information Report form (MMIR). After completing the form, attach the PDF file to your email and send to your designated CSR, and courtesy copy the W

“RMA to return the warranty core” · Airbus Helicopters · open the document (PDF)

Confirmation when received by the Seller. No additional work that is deemed mandatory by the Seller, in particular to regain airworthiness of the Helicopter, may be refused by the Customer. If the Customer refuses said work, the Seller will not be able to conclude the Contract, and in particular release to service and/or grant airworthiness to the Helicopter, in which case the following paragraph will apply. Where a Contract cannot be concluded, the Seller may return the Helicopter to the Customer at the Customer’s expense. Any costs incurred up to such time, for example due to evaluation, maintaining airworthiness, administration and transport among others, will be invoiced to the Customer. Unless otherwise specified, the Customer’s authorization shall be assumed as given for necessary maintenance or other necessary test flights and ground runs without additional agreement. The Seller may provide its Service through a subcontractor. G3 - PROVISION OF SERVICES G3-1 BFE/CFE The Customer can provide BFE/CFE parts to the Seller for inclusion in its services if previously agreed with the Seller. The Seller reserves the right to apply a handling charge on BFE/CFE parts. Any delays incurred due to BFE/CFE parts will be added to the agreed TAT / delivery date. The consequences of non-delivery, or late or incomplete delivery, of BFE/CFE parts to be provided by the Customer, or of BFE/CFE parts that do not meet the requirements of the Contract, are at the risk and expense of the Custo

“Confirmation when received by the Seller” · 2020 AIRBUS HELICOPTERS SCS Annex HC MRO · open the document (PDF)