Emc Corporation

Invoice. Supplemental Terms & Conditions Payment for Hardware Purchased with Services. Unless otherwise agreed to in writing, payment for hardware shall in no case be contingent upon performance or delivery of services purchased with such hardware. Commercially Reasonable Limits to Scope of Service. Dell may refuse to provide Service if, in its opinion, providing the Service creates an unreasonable risk to Dell or Dell’s Service providers or if any requested service is beyond the scope of Service. Dell is not liable for any failure or delay in performance due to any cause beyond its control, including Customer’s failure to comply with its obligations under this Service Description. Dell reserves the right to refuse a Customer’s request for replacement of defective components if such requests materially exceed the standard failure rates for the component and system involved (which failure rates are constantly monitored by Dell). If Dell has a right to refuse to provide this Service, including providing replacement components, as provided in this section, then Dell may also cancel the Order Form for the Service in compliance with the “Cancellation” section below. Privacy. Dell will treat any personal information collected under this Service Description in accordance with the applicable jurisdiction’s Dell Privacy Statement, all of which are available at www.dell.com/localprivacy and each of which is hereby incorporated by reference. Optional Services. Optional services (includi

“Invoice” · ServiceDescription · open the document (PDF)

Guarantee agreements must be signed prior to PO. ALL-INCLUSIVE SOFTWARE3 Purchase of a participating Dell Technologies Storage array includes select software needed to store and manage data. All-inclusive software for participating storage arrays are listed here in the All-Inclusive Software Brochure. Please contact your Dell Technologies representative for participating products and software. TECHNOLOGY UPGRADE Receive a one-time Technology Upgrade on the supported storage product with the purchase of six years of Lifecycle Extension Support (either when purchasing the Supported Product or when renewing Service). See TECHNOLOGY UPGRADE section in this document for additional coverage details CAPACITY REFRESH Additional discount on a qualifying capacity purchase for the

“Guarantee agreements must be signed prior to PO” · SD Template (Global) - Consulting and Managed Services - Draft · open the document (PDF)

Germany: Dell.de/AGB - UK: Dell.co.uk/terms Service Descriptions and other Dell service documents which You may receive from Your seller shall not constitute an agreement between You and the Dell but shall serve only to describe the content of Service You are purchasing from Your seller, Your obligations as a recipient of the Service and the boundaries and limitations of such Service. As a consequence hereof any reference to “Customer” in this Service Description and in any other Dell service document shall in this context be understood as a reference to You whereas any reference to the Dell shall only be understood as a reference to a Dell as a service provider providing the Service on behalf of Your seller. You will not have a direct contractual relationship with Dell with regards to the Service described herein. For the avoidance of doubt any payment terms or other contractual terms which are by their nature solely relevant between a buyer and a seller directly shall not be applicable to You and will be as agreed between You and Your seller. * Customers may access their local Dell.com website by simply accessing Dell.com from a computer connected to the Internet within their locality or by choosing among the options at Dell’s “Choose a Region/Country” website available at Dell.com/content/public/choosecountry.aspx?c=us&l=en&s=gen. Customer further agrees that by renewing, modifying, extending or continuing to utilize the Service beyond the initial term, the Service will be

“Germany” · Dell ProSupport One for Data Center - Service Description · open the document (PDF)